If you or your employees are unable to work, you lose money. We understand the importance and value of reliable technology. For businesses that may not have enough desktop/laptop-related problems to justify the cost of a full-time technician, but too many for a busy LAN or system administrator to handle. Remote support using remote assistance is a viable cost-effective solution.
We offer Helpdesk Services and Proactive Computer Management Services.
What is the cost of down time, attrition and lost revenue due to employees whose computers are not working? Our support plans will pay for themselves.
Our remote assistance technology works on computers behind most corporate firewall's. There is no need to reconfigure it. As long as the firewall allows outgoing connections from the computers on your network, it will connect to our technician's computer.
End-users having computer trouble might contact us directly or ticket information could be routed to us through your support contact. We would then contact the end-user and start a remote support session.
For projects, computers could be worked on in groups after your business hours for installing patches, updating software, configuration changes, ad ware/spy ware removal, optimizations, tune-ups, etc. Each of our technicians has the ability to work on multiple remote computers at the same time.
Please contact us, as there are many considerations to discuss in order to make your support experience as efficient as possible.
Discounted rates starting at 100 computers.
Helpdesk Service
When computers are down, so are your profits. Reactive Care is a break fix agreement. Your computer breaks, we fix it. The majority of the things that can go wrong with it are software issues, which can be fixed remotely. Hard drive failure, video cards, ram, power supplies can not be fixed remotely. We will provide discounted on-site and pickup - delivery rates for our Reactive Care clients within our service area.
We can help with:
- Slow Network or System Performance
- Slow Computer
- Operating System Boot Failure
- Internet Connectivity Issues
- Hardware Conflicts
- System Refusal to shut down
- Memory Problems
- Software Conflicts
- Network Printer Problems
- Other Printer Problems
- Illegal Operations Errors
- Blue Screen of Death
- Hardware Failures
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- Data Backup Glitches
- Windows Freeze Ups
- Annoying Pop-ups
- Browser Hijacks
- Viruses
- Spy ware
- Errors
- Program Installations
- Email Problems
- Updates/Patches
- Small Wired/Wireless Networks
- Office Applications
- And More!
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Helpdesk Service: $39.99 Per Month
Reactive Care is a remote break fix agreement. Your computer breaks, we fix it. The majority of the things that can go wrong with it are software issues, which can be fixed remotely. Hard drive failure, video cards, ram, power supplies can not be fixed remotely. This is not a complete list, but it should give you an idea of what we can do for you. We will provide discounted on-site and pickup - delivery rates for our Reactive Care clients within our service area.
Help Desk Services $39.99 per month |
Annual Payment |
28 day billing cycle |
| $479.88* Get a month free! |
$39.99 |
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Proactive Managed Service Add-On To Help Desk
50% off for limited time! $20.00 $10.00 (limited time offer) per month provides your computers vitals with continuous monitoring. Our techicians will be notified of problems before they start.
Why wait for something to break? We provide preventative maintenance and rapid problem resolution. With your permission, we can even work on your computer in the back ground while you're working without impacting your productivity!
We can quickly spot potential issues of critical computer data, such as CPU and memory load, disk space, registry keys and DLLs in use, open TCP/IP ports, installed applications and open files. We will alert you and fix the problems before they cause down time in most cases.
We can continuously monitor:
- Mission Critical Services
- Mail servers
- Web servers
- Database servers
- File servers
- Domain controllers
- Inventory: hardware and software for specific and/or optimal configurations
- Software programs for current patches and upgrades.
- Anti-Virus and Spyware programs to ensure they are up to date and working.
- Windows patches and updates.
- When programs start, stop or crash.
- Memory load: ram and virtual memory usage.
- Free disk space.
- CPU Usage
- Registry keys and DLL's in use.
- Open TCP/IP ports
- The overall health of your computers
- And much more
Proactive Managed Service & Help Desk Service |
Annual Payment |
28 day billing cycle |
$599.88* Get a month free!
Includes 50% limited time discount on Proactive Managed Service. |
$49.99
Includes 50% limited time discount on Proactive Managed Service. |
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We will fix your computers right over the internet!
Our remote desktop sharing application allows a qualified experienced technician to safely and securely connect to your computer and repair it as if the technician were sitting at your PC -
no matter where your computer is connected to the internet.
